The Self-Service Password Reset (SSPR) service will enable you to reset, unlock and change your password independently with the added security of having an extra verification method, like a phone number or passcode. This makes resetting a forgotten password easier, convenient and more secure.


  • Access to a non-WPI email account and a phone (mobile or office)
  • Authentication Methods Configured
The links to setup verification and reset will take you to Microsoft sites.

Configure Authentication Methods

To enable this service, you must first define your verification methods. Follow instructions to Configure Multi-Factor Authentication for a Phone Number and Email.


Set Password with Self-Service Password Reset

With Verification Methods in place, you will be setup to use Self-Service Password Reset.

  1. Go to the Reset WPI Password link
  2. Enter your WPI email address where it asks for your User ID
  3. Enter the given CAPTCHA code
  4. Select the contact method you would prefer to use to verify your identity
  5. Type the code provided in the box that appears and click Next
  6. Input the new desired password
  7. Confirm the new password and select Finish
If you chose to verify through your alternate email address, you will need to open your inbox in a new browser tab or window