The Self-Service Password Reset (SSPR) service will enable you to reset, unlock and change your password independently with the added security of having an extra verification method, like a phone number or passcode. This makes resetting a forgotten password easier, convenient and more secure.


Access to a non-WPI email account and a phone (mobile or office)

The links to setup verification and reset will take you to Microsoft sites.


Setup Verification Methods

To enable this service, you must first define your verification methods. To Setup Verification Methods:

  1. Go to the Define Verification Methods link
  2. When prompted, provide your WPI email address and current password
  3. Setup the following verification methods:
    • Authentication Phone: This can be a mobile phone or an office/home phone. For a mobile phone, choose "Call" or "Text". If using an office or home phone, choose "Call". (Mobile phone is recommended so you can receive texts and are not dependent on being at your desk or home to get the verification code.)
    • Authentication Email: Not a WPI Email, but an alternate email address. In most cases, this would be a personal email address.

Set Password with Self-Service Password Reset

With Verification Methods in place, you will be setup to use Self-Service Password Reset.

  1. Go to the Reset WPI Password link
  2. Enter your WPI email address where it asks for your User ID
  3. Enter the given CAPTCHA code
  4. Select the contact method you would prefer to use to verify your identity
  5. Type the code provided in the box that appears and click Next
  6. Input the new desired password
  7. Confirm the new password and select Finish
If you chose to verify through your alternate email address, you will need to open your inbox in a new browser tab or window