Multi-factor Authentication (MFA) is used in cloud-based applications to keep WPI data secure. The MFA feature is a two-factor authentication process which ensures the security of your account by verifying your login through a personal device. In this two-step process, first you log into the web application. After you have entered your username and password, you are asked for an additional verification. This additional factor for authentication can be configured to use an app on your mobile device, a text to your mobile phone, or a call to any phone (including an office or home line). After verification, you will be granted access to the application.

Upon logging in to your WPI account, if you have not done so already, you will be asked to set up the MFA feature. You will need to setup your MFA to access all resources that use Microsoft Single Sign-On, including, but not limited to, Outlook, Canvas, OneDrive, and Zoom. You will need to complete the MFA Setup process within fourteen (14) days of first accessing your account.

Note:
Multi-factor Authentication is only required for applications using Microsoft Single Sign-On. You will not need to configure MFA to login through the CAS portal.

Setup MFA

There are four different options to Setup Multi-factor Authentication. IT recommends choosing at least two. Select those that work best for you.

  • Use Microsoft Authenticator App on Mobile Device - use this method when traveling outside United States.
  • Text Mobile Device
  • Call Mobile Phone
  • Call Landline Phone

Use Microsoft Authenticator App on Mobile Device

Note:
This method is required to use MFA while traveling internationally. It should be setup on a device that will be used during travel. Other methods may also be updated to contact information that will be used during travel.

Install the Microsoft Authenticator App. From there you can choose to get the app for iOS devices on the App Store or Android devices on Google Play.

If prompted to allow notifications and/or access to the phone camera (needed to scan QR code), please click OK or Allow.

Text Mobile Phone

  1. At the More Information required screen, click Next.
  2. The Authentication phone option use your mobile phone for MFA. For country code, enter United States, enter your mobile phone number in the next box.
  3. Select Send me a code by Text Message and click Next.
  4. Enter the confirmation code you receive via text message on your mobile phone and click Verify.
  5. At the second Additional Security Verification screen, you will see a Verification Successful message. Click Done.

Call Mobile Phone

  1. At the More Information required screen, click Next.
  2. The Authentication phone option use your mobile phone for MFA. For country code enter United States, enter your mobile phone number in the next box, select Call me, and click Next.
  3. Answer your mobile phone when it rings and follow the prompt.

Call Landline Phone

  1. Next to your name, click the profile icon and choose Profile from the menu.
  2. Under Manage Account, click Additional Security verification.
  3. Select Call my authentication phone.
  4. Click the Authentication phone box; select United States (+1) for the country and enter your 10 digit landline number without dashes or spaces.
  5. Click Save at the bottom of the page.
  6. Follow any remaining prompts. At the end of this process you will receive a phone call on the landline phone number you entered. Press the button you are instructed to press.
Office Phone
For those with a WPI phone extension, please set the option for Office Phone once you know your WPI phone extension and are present in the office to complete the setup.