Requirements

  • Active WPI username and password
  • Access to the Ricoh Printer or HP Printer (if applicable)
  • The name of the HP or Ricoh printer queue

Instructions

Windows Printer via Spools (see below for LPD instructions)

  1. From System Preferences, open Printers and Scanners 
  2. Click the + sign or Add Printer, Scanner or Fax ...sign button to add a new printer
  3. Select Advanced (gear button).
    If no Advanced is available:
    1. Press Control and click (right-click) in the toolbar area
    2. Select Customize Toolbar
    3. Drag the Advanced gear icon up to the toolbar
    4. Click Done
  4. Click Advanced Options and choose:
    1. Type: "Windows Printer via spoolss"
    2. Device: Another Device 
    3. URL: smb://printers.wpi.edu/QUEUENAME?encryption=no
    4. Name: QUEUENAME
      QUENENAME is the name of the printer you want to map. For example, GL_PRINTCENTER.
    5. Use: Generic PostScript Printer
      Re-add the printer using Generic PCL Printer if errors are received when printing.
  5. Select Add
  6. Print a test document and enter your WPI username and password when prompted
    • Check Remember my credentials so password entry is not required each time you print
Full Printer Functionality
Please note that if you need to use additional features with the printer, such as stapling, you will need to download the appropriate Ricoh drivers from the Self-Service application on your WPI Mac computer.

Windows Printer via LPD
(Use these instructions only if errors occur with Windows Printer via Spools.)

  1. From System Preferences open Printers and Scanners
  2. Click the + sign or Add Printer, Scanner or Fax ...sign button to add a new printer
  3. Click the Globe icon:
    • Address: printers.wpi.edu
    • Protocol: Line Printer Daemon - LPD
    • Queue: nameofprinterqueue
    • Name: nameofprinterqueue
    • Use: Generic PostScript Printer
  4. Click Add
  5. Print a test document - enter your WPI username and password when prompted
    • Check Remember my credentials so password entry is not required each time you print

Troubleshooting Printing

Hold for Authentication Error

This error typically indicates the password associated with the username is not correct. If a password was mistyped on entry or if an old password exists in your keychain, you will receive this error.

Update Keychain

Keychain entries are saved username/password combinations. They are associated with a specific login type. When you Remember my credentials when printing, this creates a keychain entry associated with WPI Printers.

Unfortunately, not all keychain entries are the same, so we recommend:

  1. Open Keychain or Keychain Access
  2. Under the Keychains, choose "login"
  3. Under the Category, choose "passwords"
  4. Scroll through the entries searching for:
    • printers.wpi.edu
    • queuename
  5. Once found, right click (or two-finger click) and choose Delete

This will allow you to re-enter your credentials when you go to print.