Talent and Inclusion encourages asking candidates a few questions from each of the sections below:
Definition: Use of words to effectively impart information or ideas.
Behaviors: Expresses ideas and thoughts verbally and in written form, exhibit good listening and comprehension, selects and uses appropriate communication methods, and keeps other adequately informed.
- What techniques have you found effective to convey a technical message to a non-technical person? How do you test to ensure the message you conveyed was the message received?
- Describe a time when you did not listen effectively. What was the result?
- Tell me about a time you thought you met the needs of your _________ (teammate, supervisor, other department, etc.) only to find later that you did not fulfill the requirement. What did you learn from this situation? What would you do differently in the future?
- Give me an example of a time you needed to solicit input to effectively do your job. Who did you go to?
- Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.
- Tell me about a time when you had to use your presentation skills to influence someone’s opinion.
- How do you encourage the sharing of best practices with other areas?
- Give me an example of a time when you motivated others.
- Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa).
- Tell me about a difficult situation were you had to build credibility with peers.
- Tell me about a time you had to gain the support of people that you did not manage.
Verbal Fact Finding and Listening
Definition: Uses of information extracted from verbal communications. Gathers information for decision making through questioning.
Behaviors: Asks questions effectively. Follows-up on answers. Clarifies ambiguities and gathers relevant information. Checks for understanding.
- Can you think of an example of when you had to rely on information given to you orally to get the job done. Did you have any problems?
- We’ve all had situations where we misinterpreted something that someone told us. Can you think of an example of when this happened to you and why you think it happened?
- Tell me about the most important decisions you have made which were based largely on data you got by asking questions?
- Describe a tough or tricky situation in which you had to talk to people to get information you needed to make an important decision or recommendation.
- Walk me through a situation in which you had to get information by asking a lot of questions of a number of people. What were their reactions to the questions? When did you have to go back and rephrase your questions?
Definition: Ability to transcend traditional ideas, rules, patterns, relationships, or the like, and to create meaningful new ideas, forms, methods and interpretations
- Describe an idea you took from inception to completion.
- Describe how you improved the productivity/profitability of your work unit. How did you identify these opportunities for improvement?
- Tell me about a creative idea you had to improve one of your company’s products or services.
- Tell me about a time you inherited a broken down process that you had to fix in a hurry. Describe how you handled it.
- Describe a time when you had to organize and implement a system or process.
- In your current position, what have you done differently than your predecessors? Why? What has been the advantage of the change?
- Tell me about an effective decision that you made.
- Give me an example of the business impact of a recent decision or project.
- Describe a time when you were able to achieve results when others could not.
Definition: Makes rational and realistic decisions which are based on logical assumptions, reflects factual information and shows consideration of organizational resources.Behaviors: Supports and explains reasoning for decisions, includes appropriate people in decision making process.
- We have all had to bend or break the rules sometimes. Give me an example of a time when you had to do this in order to accomplish a goal.
- Tell me about a time that you had to make an “executive” decision on your own, when you typically would be able to ask your manager.
- Tell me about a time that you wished you had handled a situation differently.
- Tell me about a situation where you felt it was appropriate to go outside of the policy.
- Describe a situation where you included subordinates in your decision making. To what extent did you incorporate their input?
- Can you think of an example of a decision that was difficult to make. What was the decision? Why was it so difficult?
Definition: Attempts to influence events to achieve goals; takes action to achieve goals beyond what is necessarily called for; originating action.
Behaviors: Volunteers readily, undertakes self-developmental activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, solicits feedback to improve processes or actions.
- Can you think of a specific example of what you have done to show your employer that you are more than an average employee?
- Tell me about a time you went above and beyond the call of duty to get a job done.
- Give me an example of a time you showed initiative and took the lead.
- Describe a situation in which you saw a problem and took action to correct it?
- What has been your biggest achievement at ______________? What steps did you take to achieve it?
- Describe some ways you changed your job at ______________? What prompted you to make those changes?
Definition: Use of knowledge of changing societal and governmental pressures outside the organization to identify potential organizational problems or opportunities.
- Can you give me an example of a time when you have had to keep abreast of external factors that could have affected your organization? How did you use the knowledge gained?
- Give me an example of a problem that you became aware of that was caused by external factors affecting your organization. How did you handle the problem?
Definition: Maintains a high activity level.
- Describe some time in your work at ___________ when you felt most tired. What caused this?
- In your work at ___________, describe the amount of physical effort you put out and what you have/had to do in a typical day.
- In your experience at ______________, describe the most tiring duties.
- There are days or times of day for everyone where energy level may be a bit low. Can you think of a situation where your energy level was low and you were able to re-fuel?
- Tell me about a time you had to revitalize a stagnant team? What techniques did you find particularly successful?
Definition: The ability to make decisions quickly and effectively
- Explain a time when you had to make a decision in less time that you felt was warranted. How did you compensate for the lack of time?
- Describe the process you find effective when faced with a large or critical decision.
- Tell me about a difficult decision you had to make in the past year.
- Tell me about a situation where the technology looked interesting but was not a good business investment. How did you come to that decision?
Financial Analytical Ability
Definition: Ability to understand and analyze specific types of financial data.
- Can you think of an example of a difficult financial report that you prepared in your job? What did it contain?
- Can you think of an example of when you have been involved in your organization’s financial decisions? What was your role? What kinds of data did you use in making the decisions?
- Can you think of an example of the toughest financial analysis problem that you have faced on the job? How did you go about solving it?
- Give me an example of a time when you had to prepare the budget for your unit. What information did you use in preparing the budget? What information was lacking?
- Can you think of the biggest financial mistake that you have made in analyzing financial data? How did you discover the mistake?
Project Management Skills
- Describe a project that you effectively managed. Why was the project successful?
- Tell me about a time that a team member/project partner did not contribute as needed. What did you do?
- Describe how you set up a project management process when you have been assigned to head up a project.
- Describe a project that did not have the positive outcome you expected. What would you have done differently given the chance.
- Give me a specific example of how you’ve approached a large project. What was your role? What were the biggest challenges? How did the project turn out?
- Tell me about 1-2 changes you have made in your project/time management approaches based on feedback you received from peers, customers or you manager?
- Describe a time when you anticipated potential problems on a project and developed preventative measures.
- Tell me about a time you delegated a project effectively.
- Tell me about a time a team member did not contribute as needed. What did you do?
Planning and Organizing
Definition: Establishing a course of action for self and/or others to accomplish a specific goal: planning proper assignments of personnel and appropriate allocation of resources.Behaviors: Prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, sets goals and objectives, works in an organized manner and meets commitments.
- Tell me about a time when you had too many things to do and you were required to prioritize your tasks.
- What procedures have you used to keep track of items that need your attention?
- Everyone at one time or another is too busy to plan for future activities. Tell me about a time when you were so busy you just reacted to situations rather than planned for them.
- Give me some examples of different things you do to prepare for a successful day in the office.
- It is challenging to know how to prioritize projects/responsibilities. Tell me about the last time you incorrectly prioritized a project. What happened?
- Walk me through yesterday (or last week) and tell me how you planned the day’s activities.
- We’ve all have had occasions in which we were working on something and overlooked a small detail. Describe a time that happened to you.
- Tell me about a time the details of something you were doing were especially important. How did you attend to them?
- Tell me about a time you thought you completed a project but your manager/supervisor returned it to you for additional work.
- Give me an example of a time when you set a goal and were able to meet or achieve it.
- Give me an example of a goal set that was not achieved.
- Tell me about a goal that you set for yourself last year. What steps did you put in place to ensure that goal would be achieved? What measures did you put in place to check your progress? What was your outcome?
- Tell me about the best manager you’ve worked for. Were they a good manager? What would your ideal boss be like?
- What was your least favorite manager like? How did you handle the things you didn’t like about them?
- Tell me about a disagreement you and a previous boss had. How did you resolve it?
- If I were your boss, what would be the most important thing for me to say or do to support you?
Definition: Ability to define a problem, and efficiently and effectively work to a successful resolution.
Behaviors: Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages.
Definition: Demonstrates appreciation, understanding and consideration for the feelings and needs of others. Perceives the impact and the implications of decisions.
Behaviors: Displays courtesy and an understanding of other's needs, responds in a timely manner to other's needs, ability to handle emotional situations.
- From time to time all of us our confronted by someone who wastes our time at work. Can you tell me about a specific situation like that?
- Can you think of a situation where you wish that you would have acted differently with someone at work. What did you do? What happened? What would you have done differently if you could do it over again?
- We have all tried different ways of showing consideration for others. Can you think of a specific situation where you have done so?
- Can you think of an unpopular decision that you have made in the past? How did your subordinates/peers respond? How did you make them feel?
- Can you think of a specific problem that a subordinate/subordinates have brought to you recently? How did you handle the problem?
- Describe your most recent discussion with one of your subordinates who was having or causing problems. How did you get involved? How did it turn out?
Definition: Acquires knowledge of or skill in by study, instruction, or experience. Assimilates and applies new information.
- Tell me about the most difficult task that you had to learn in one of your jobs in the past. What steps did you take to ensure you overcame this challenge?
- Give me three reasons for the success you have achieved in your career and an example of how you have demonstrated each area.
- Give me an example of a situation that challenged your analytical skills.
- Describe the job related areas in which you feel technically competent. Which areas do you feel you require more training or exposure?
- Even though we all try to be an expert in our area of work it’s impossible to know and understand everything. Tell me what aspect of your work/technical field you are still working to master.
- Describe a project/situation that challenged your skills as a/an __________________.
- Give me an example of a project that demonstrates your technical expertise in __________________.
- Please discuss an important written document you were required to complete.
- What are 1-2 trends you see in your functional group? In educational institutions? How do you see these trends impacting you?
- Tell me about a project (submission) that was very challenging.
Service Focus - internal and external
Definition: Proactively develops customer relationships by making efforts to listen to and understand the customer (both internal and external)Behaviors: Anticipates and provides solutions to customer needs, gives high priority to customer satisfaction.
- What type of customers have you interacted with (i.e. mostly internal, external)?
- How many different customers do you take direction from on a regular basis? What is the most challenging aspect of taking direction from multiple sources? How do you overcome this challenge? Give a specific example of a customer who took a period of time before a solid relationship was formed.
- Tell me about a time you went above and beyond for a customer. What motivated you to do this?
- Tell me about a recent time you handled a customer interaction in a less than optimal manner.
- Tell me about a time you thought you had met a customer’s need, but learned later that you did not. How did you make this realization? What did you do?
- Tell me about a recent situation in which you had to deal with a very upset customer.
- Even though we may do everything possible to satisfy a customer, it always seems that some will complain about how they were treated. Tell me about the last customer who complained about the service you provided.
Definition: Demonstrates stability of performance under pressure and/or opposition. Ability to cope with uncertainty, change and performance demands.
Behaviors: Maintains effectiveness with a variety of people in varying environments, tasks or responsibilities.
- Tell me about a time you had a “vision” for your group that you needed to get senior management buy in. What were the challenges/benefits? What was the end result?
- Describe the role that your staff plays in the strategic planning process of your organization. What is the most effective way you identify strengths, weaknesses, threats and opportunities when planning?
- It’s often hard to know exactly when to discontinue or redirect a product or service. Tell me about a time your organization waited too long to make this type of change.
- Tell me about a recent strategic action you took that was beneficial for your team or organization.
- Tell me about a time when you weren’t satisfied with the outcome of a situation or project. Why? What steps did you take?
- Tell me about a creative solution to a difficult problem.
- Tell me about a business impact of a key decision or project.
Definition: Works willingly and effectively with others.Behaviors: Establishes and maintains effective relations, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations, works actively to resolve conflicts.
- Describe a situation in which you were able to help out a peer or team member? What motivated you to do so?
- Tell me about an experience with someone you’ve worked with who was less cooperative than you needed him or her to be. How did you handle the situation?
- Tell me about a situation in which a peer/team member strongly disagreed with your ideas or actions? How did you handle the situation?
- From time to time, all of us have had to deal with a person who wastes our time at work. Tell me about a similar situation you’ve had.
- In dealing with team members (or a group), it’s difficult to know when you are being overly demanding. Tell me about a time you might have been overly demanding with teammates.
- Tell me about an effective team you were a part of? Why was it effective? Did you play any role in its effectiveness?
Definition: Ability to adapt to change. Ability to change style or methods to achieve a goal.
- Give me an example of an unexpected change that occurred in your past employment. How did you handle this?
- Describe your experience with an organization or department that was in the midst of significant change. What role did you play?
- Can you think of an example of an obstacle that prevented you from completing projects. Describe the obstacle and what you did to get around it.
- Describe a situation in which your first attempt to sell an idea to your (boss, subordinate, etc.) failed. Did you try again? What approach did you use the second (third, fourth) time?
- Describe a situation in which your initial attempt to gain someone’s support or cooperation failed. Did you try again? What approach did you use the second (third, fourth) time?
- Give me an example of an occasion when you had to approach several individuals for support, cooperation, etc. whom you considered quite different from one another.
- Think of an example of when you have handled your best employee and your worst employee. Did you manage them differently? If so, how?
1. What techniques have you found effective to convey a technical message to a
non-technical person? How do you test to ensure the message you conveyed was
the message received?
2. Describe a time when you did not listen effectively. What was the result?
3. Tell me about a time you thought you met the needs of your _________
(teammate, supervisor, other department, etc.) only to find later that you did not
fulfill the requirement. What did you learn from this situation? What would you
do differently in the future?
4. Give me an example of a time you needed to solicit input to effectively do your
job. Who did you go to?
5. Describe a situation in which you were able to use persuasion to successfully
convince someone to see things your way.
6. Tell me about a time when you had to use your presentation skills to influence
7. How do you encourage the sharing of best practices with other areas?
8. Give me an example of a time when you motivated others.
9. Tell me about a time you were able to successfully deal with another person even
when that individual may not have personally liked you (or vice versa).
10. Tell me about a difficult situation were you had to build credibility with peers.
11. Tell me about a time you had to gain the support of people that you did not