Below are some common Banner issues. If you are unable to resolve your issue after troubleshooting, please contact the service desk for assistance.

  • Off-Campus Access to Banner

    From off-campus, the method of connecting to Banner depends how you are accessing it.

    Banner Self-Service (bannerweb.wpi.edu) can be accessed using any browser.

    Banner INB and Banner 9 can be accessed by performing one of the following prior to opening:

    • Remote Desktop Connection to an on-campus computer or terminal server
    • Connect to WPI VPN
  • ORA-1017 Error

    Error

    ORA-1017: invalid username/password; logon denied.

    Resolution

    Update Banner password to match WPI Windows account password (see related article for instructions).

  • ORA-28000 Error

    Error

    ORA-28000: the account is locked

    After a WPI account password reset, Banner Forms may produce this error whether the login attempt uses the new password or old password.

    This can be caused by a scheduled job in an external system, such as Argos or Tableau, that is trying to connect using the old credentials. Common candidates = Argos and Tableau.  

    Resolution

    Close external applications or  scheduled processes. Update your password in the external system to match your new WPI account password.

  • Bannerweb Login Error - Windows Account Does Not Exist

    Error

    Windows Account Does Not Exist

    It can take up to twenty-four hours for a new WPI account to be recognized by all WPI systems.

    Resolution

    Please retry login to bannerweb.wpi.edu twenty-four hours after intial WPI account login. If the error persists after that time, please ensure that you have completed Self Service Password Reset for your new WPI account and are using your WPI username and the new password you created to login to bannerweb.wpi.edu. 

  • Invalid Version of [FORM NAME]

    Error

    Invalid Version of FORM NAME

    If this error is received when attempting to open the form, the link to Banner may be incorrect. For example, it may be pointing to the TRNG database rather than PROD.

    Resolution

    Open the form using the PROD database.

  • System Cannot Find the File Specified

    Error

    c:\deptfolder\CENIMIL\CRECMY0P.DAT (The system cannot find the file specified) ***RERIM20 completed with errors *** c:\oracle\product\12.1.0\client_1 prod

    Resolution

    Network drive needs to be mapped.

  • frm-92103 Network Error

    Error

    frm-92103 a network error or server failure has occurred and you will need to restart your application

    Resolution

    Restart Computer.

  • SWAPROJ Unable to Save

    Error

    SWAPROJ Unable to Save

    There is a known error where the user is unable to save SWAPROJ when certain Project Types are entered. (This only affects certain project types, not all.)

    Resolution

    Use Banner 8 to enter the project information.

  • Query only mode error

    Error

    You are running with a query only role this function is not allowed

    An open page with query access prevents updating on a second open second page with maintenance access.

    Resolution

    Close all open pages in Banner and navigate again to the page where you are trying to make the update.

  • Specific Forms Require Banner 8

    While Banner has transitioned to version 9, the following Banner forms are not in Banner 9. Please continue to use Banner 8 only for these customized forms until further notice:  

    GOAADDR

    GOAMTCH

    GSWSECR

    GUAGMNU

    GUAINIT

    GUIOBJS

    GUISRCH

    GWASYST

    SAAQUIK

    SCAPROJ

    SHARQTC

    SOADEST

    SOAIDEN

    SOAIDNS

    SOQINIT

    SPAIDEN

    SWAPROJ

  • Issues Requiring Intervention from IT Support

    If you experience any of the errors below, please capture the complete error and submit an IT support ticket.

    s and

    A drive with the name 'R' does not exist. At C:\wpi\batch\JobSubmission\.....

    ORA-20100: Cannot create learner, record already exists