ITS received reports of intermittent performance issues in email clients and Outlook Web Access starting at 10:00 PM on Tuesday, 8/16/16. Email clients may have queued outgoing messages until access was restored and the email was sent. The services were restarted, 8/17/16, at 7:30 AM and the problems should be resolved. ITS is performing Root Cause Analysis to determine the cause of this issue.


There should be no impact to end-users moving forward. No email would have been lost.

Action Needed

Please contact the IT Service Desk (call Ext. 5888 or e-mail its@wpi.edu) with any questions or concerns regarding this issue.