Before Traveling Abroad

Before traveling out of country, you will need to setup the Microsoft Authenticator Application on a device that will be traveling with you. Please see the Install Microsoft Authenticator App action above to setup the application on the device. The application will allow you to authenticate your sign-in without the need for cell service or a network connection. If you do not setup the Microsoft Authenticator application before traveling, you may not be able to access your account while abroad.

Before Switching Phone Numbers or Devices

Changing Phone Numbers

If you are changing phone numbers, please go to Setup Multifactor Authentication and add your new number as the Alternate authentication phone. When the new number is active, please return to the Multi-Factor Authentication setup page, use your alternate number to login, and replace your old phone number with your new one as the primary option.

Changing Devices

If you have the Microsoft Authenticator application installed on your phone and/or tablet and you will be moving to a new device, please follow these steps:

  1. Navigate to Setup Multifactor Authentication.
  2. Remove your current device as an option from the Security Info Page.
  3. Then, on the original device, remove your WPI account from the Authenticator App.
  4. Install the Microsoft Authenticator application on your new device.
  5. Add your new device by selecting Setup Authenticator app within the Multi-Factor Authentication setup page
Traveling to China
If traveling to China, it is recommended you complete these steps PRIOR to leaving for the country, as IT does not recommend bringing your primary phone abroad.