Account Lockout Information

Your WPI Windows account will be automatically locked out after multiple unsuccessful login attempts. Lockouts last for 20 minutes, and while your account is locked out, you will be unable to log in to systems authenticating with your username and password.

If you have recently changed your password, below are some suggested places to update a stored password:

  • Mobile Phone Email Settings
  • Tablet Email Settings
  • Saved Internet Browser sign-in link

Unlocked Your Account


  • Self-Service Password Reset (SSPR) Verification Methods
  • Access to a non-WPI email account or a phone

Option to Unlock

Choose one of the three methods below to unlock your WPI account:

  1. Reset your WPI password to unlock your account
  2. Wait twenty minutes for the lock to clear, then try to login again with your WPI username and password
  3. Contact the Service Desk to unlock your account