Why?

The vendor, HaloITSM, is distributing product updates to its customers.

Impact

There is no expected downtime and ticket submission will not be disrupted.

Benefits

Keeps the product up to date!

Action Needed

None

Details

After the update, agents may see changes in the following areas:

  • Link to knowledge articles through a ticket 
  • Access to an agent chatbot builder to enable agents to more easily search for tickets, assets, users, and knowledge
  • Improvement to integrations such as AD, JAMF, and InTune