Introduction
This is a collection of instructional videos and articles provided by Zoom.
WPI-specific articles and training videos can be found by searching on the WPI Hub or you can get started here:
Zoom Phone Quick Start (WPI)Setup Zoom Phone
This section covers accessibility, how to download/update the Zoom app, how to initially set up your Zoom Phone.
1. Accessibility in Zoom
Accessibility Overview - video (3 min)Accessibility Features - video (6 min)2. Download and Update Zoom Mobile App
Download Zoom Mobile App - articleUpdate Zoom Mobile App - articleDownload Zoom Mobile App - video (2 min)3. Download and Update Zoom Desktop App
Download Zoom Desktop App - articleUpdating Zoom Desktop App - articleDownload and Update Zoom Desktop Client - video (2 min)4. Initial Zoom Phone Setup
Initial Zoom Phone Setup - articleInitial Zoom Phone Setup - video (5 min)5. Test Your Audio
Test Your Audio - articleTest Your Audio - video (2 min)6. Headset Recommendations
Advice for Choosing a Headset - articleZoom Certified Hardware and Headsets - articleZoom Phone Basics
This section covers how to use the app, call handling, in-call options, SMS (text), and when to use Zoom versus other tools.
WPI Zoom Login: use SSO1. Overview
Signing In on Multiple Devices - articleGetting Started with Zoom Phone - articleZoom Phone App Overview - video (2 min)Managing Voicemail Messages - article2. Call Handling and Set Business Hours
Call Handling - articleCall Handling and Set Business Hours - video (5 min)3. Zoom Phone for Desktop App
View Call History and Recordings - articleZoom Phone from Desktop - video (4 min)4. In-Call Options on Desktop App
Inbound Call Notifications - articleUsing In-Call Controls - articleIn-Call Options on Desktop - video (6 min)5. Zoom Phone for Mobile
Zoom Phone from Mobile - video (4 min)6. In-Call Options on Mobile
Inbound Call Notifications - articleUsing In-Call Controls - articleIn-Call Options on Mobile - video (7 min)7. Using SMS / text
Using SMS / text - articleUsing SMS / text on Desktop - video (1 min)Using SMS / text on Mobile - video (1 min)Additional Zoom Phone Settings
This section covers presence status, call options for when you're away, and selecting a ringtone.
1. Presence Status (Available, Busy, Do Not Disturb, Away, Out of Office)
Setting Your Presence Status - article2. Business Hours, Closed Hours, and Holiday Hours
You can also use the Holiday Hours for when you'll be out of the office for multiple days.
Changing Business Hours - article3. Change Ringtones
Change Ringtone on Desktop Client - article5. Set Up Call Delegation
Set Up Call Delegation - article