Technology Orientation

IT Support

IT is here to support your account and access, WPI equipment, and WPI application usage. Any of our teams can assist with consultation, requests or issues submitted to the IT Service Desk. 

News and alerts, self-service instructions and additional support resources can be found on the WPI Hub.  

HaloITSM, a new enterprise service platform and ticketing system. It will be used to process requests, inquiries, and issues for offices of Information Technology Services (ITS) , Registrar, Bursar, CMS Helpdesk in Marketing & Communications, Talent & Inclusion, and Academic Affairs. When signed in, you can view information, knowledge and service/request tickets.

Your WPI Credentials

WPI grants your account, assigns a username, and requires you to create a secure password. Using these credentials, you are privileged to securely access licensed applications and university data. In addition, you have access to your WPI email account, personal and business file storage space, login to campus computers, and printing. (If you have received email with instructions, you may have already completed these items.)

• Ensure several options for Multifactor Authentication (MFA) are established, as this is required by nearly all WPI systems.Ensure several options for Multifactor Authentication (MFA) are established, as this is required by nearly all WPI systems.

Those same verification methods enable Self Service Password Reset (SSPR). so that you can change your WPI password on your own. 

Information Security

Now that you have a WPI account, careful attention to logins, access, safe computing practices and data handling is an important responsibility for each member of WPI.

• Please  read the Acceptable Use Policy, applicable to all WPI account holders.Please  read the Acceptable Use Policy, applicable to all WPI account holders.

WPI Applications

Microsoft 365 enables use of varied productivity apps from the web or client on your device.

Licensed software can be self-installed on WPI-managed computers.

WPI Hub Software Library contains additional software details including academic titles and locations installed on public computers.

Email and Calendars

As a member of WPI you are licensed to use a WPI email account.  Your email address is based upon your WPI username (i.e. Jon E. Smith has username jesmith, therefore the email address is jesmith@wpi.edu). 

• Email, calendars, global address list, etc. can be accessed via any browser using Outlook Web App (Outlook client is also available on WPI computers). Login with your WPI email address (username@wpi.edu) and password.Email, calendars, global address list, etc. can be accessed via any browser using Outlook Web App (Outlook client is also available on WPI computers). Login with your WPI email address (username@wpi.edu) and password.

Email Groups and Mailing Lists

Groups exist for campus communications. These can be created by any community member, and managed using Outlook. Community members will automatically receive mail from the appropriate Distribution Groups, which are data-based.

Mobile

You may configure your WPI email on your mobile device.

Storing WPI Data

IT provides various means of secure file storage to save, access and share WPI data. An overview is available in IT File Storage Recommendations, including a link to the WPI Data Classification and Usage Policy which governs file storage.

• OneDrive individual cloud storageOneDrive individual cloud storage

• SharePoint online file organization and sharing for departments, committees, projects, etc.SharePoint online file organization and sharing for departments, committees, projects, etc.

• On-premise file storage may be in use for research or by some departments. Map Network Drive using instructions linked below if access to on-premise storage is required.  On-premise file storage may be in use for research or by some departments. Map Network Drive using instructions linked below if access to on-premise storage is required.